No one likes to feel like a number. And yet, so many organizations use rigid, ratings-based approaches for tracking employees’ performance. Rob Ollander-Krane, Director of Talent Planning and Performance at Gap Inc., has for years decided to take his teams in a different direction — namely, by killing performance ratings. In this episode, discover how Rob’s bold decision has ushered in a brand-new world of work.
Our host Chris Weller is joined by Rob Ollander-Krane (Director of Talent Planning and Performance at Gap Inc) and Dr. Andrea Derler (Director of Industry Research and NLI).
Discover how Colgate-Palmolive’s manager-led coaching efforts created a more engaging and fulfilling work environment.
In the midst of a rapidly evolving marketplace and shifting expectations of its workforce, Colgate-Palmolive sought to accelerate innovation and lift performance by transforming the quality of conversations between managers and employees.
The goal was to move away from a traditional performance feedback model and create a robust coaching culture, in which everyday interactions are embedding new habits, driving behavior change, and growing their leaders.
Join Sally Massey (Colgate-Palmolive), Jenny Koszulinski (Colgate-Palmolive) and Mary Slaughter (NeuroLeadership Institute) for an in-depth look at Colgate’s journey. Sally and Jenny will unpack how the partnership with NLI and their use of the CONNECT learning solution dramatically improved interactions, boosted performance and engagement, and helped scale a common coaching language throughout the business.
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Click here to listen to the morning sessions.
About the Insight Lab:
Take the guesswork out of transforming performance management. Learn from the pioneers shaping the future.
The number of organizations making significant changes continues to grow. Immerse yourself in the latest industry research and learn directly from leading minds who are revolutionizing the field.
Develop a fresh perspective and a research-driven strategy for your organization.
About the Sessions:
Take the Bias out of Performance Management – Heidi Grant (NLI), Kevin Delaney (Linkedin), Christie Zeigler (Providence Health), Mary Slaughter (North Highland Consulting)
Every manager views an employee’s performance through the lens of his or her own bias. That bias impacts the validity and effectiveness of performance feedback and appraisals. Discover the SEEDS® model of bias and learn from cutting edge interventions that take the bias out of the PM process.
Call for Case Studies – David Rock & Heidi Grant (NLI)
“Open mic” session to give participants the opportunity to share useful case studies on any topic related to their journey to transform PM.
Compensation Without Ratings – Josh Davis (NLI), Ashley Willms (NLI), Ted Slaughter (Autodesk), Chris Mason (Patagonia), Mirco Gros (Ring Central)
Compensation continues to receive a low score on engagement surveys and remains the focus of constant challenge. As performance management, transparency expectations, and career expectations shift, organizations need to rethink their compensation strategies. Explore new approaches to compensation that address today’s complex world and changing expectations.
The Future of PM: From AI to Predictive Analytics – Beth Jones (NLI), Abbas Golestani (IBM), Evan Wittenberg (Box), Mike Pino (Cognizant)
Recent advances in AI open up new opportunities. Many organizations aim to use predictive analytics in lieu of the traditional descriptive data to make better people decisions. Learn about the exciting future of performance improvement through the use of AI and predictive analytics.
Closing Remarks – David Rock (NLI)
Audio recording from NeuroLeadership’s 2017 Performance Management Insight Lab in Santa Clara, California, June 2017.
Click here to listen to the afternoon sessions.
About the Insight Lab:
Take the guesswork out of transforming performance management. Learn from the pioneers shaping the future.
The number of organizations making significant changes continues to grow. Immerse yourself in the latest industry research and learn directly from leading minds who are revolutionizing the field.
Develop a fresh perspective and a research-driven strategy for your organization.
About the Sessions:
Kickoff – State of Performance Management – Josh Davis & David Rock (NLI)
What’s new, what’s next?
Next Generation Goal Setting – Heidi Grant (NLI), Jeff Jacobs (Juniper), Meagan Gregorczyk (GE), Kris Duggan (BetterWorks)
At today’s pace of change, annual goals are completely forgotten by year-end, and cascading goals are distinctly non-agile. Discover new research in this space and new, agile goal setting approaches from the field.
Continuous Feedback: How to Create a Culture of Feedback – Tessa V. West (NYU), David Rock (NLI), Roxanne Bisby Davis (Cisco), Tracey Underwood (IBM), Liz Friedman (Microsoft), Rajeev Behera (Reflektive)
Traditional approaches to providing feedback fail to deliver the performance improvement people need, at the time they need it. Explore the science and practice of how to create a culture of continuous feedback in your organization.
Getting to Better Conversations – David Rock (NLI), Heidi Grant (NLI), Angela Szymusiak (Adobe), Kathryn Guggenheim (CA Tech), Tracy Russell (Cigna), Marianne Jackson (eBay), Andee Harris (HighGround)
Talent executives disagree on a lot. One thing they all agree on is that managers need to be better at having quality conversations with their direct reports. Explore the many different ways organizations are experimenting with lifting manager capability and accountability for having better conversations.
Audio recording from NeuroLeadership’s 2017 Performance Management Insight Lab in Santa Clara, California, June 2017.
The traditional performance review is a confidential, closed-door meeting between no more than two people. Research suggests it is also totally misguided.
Though we may think we’re making accurate, objective assessments during a performance review, the social and brain sciences have shown that bias is still baked into the brain.
Studies, for instance, have indicated that as much as 62% of a rater’s judgment of an employee is a reflection of the rater, not the person getting reviewed. Despite this, survey data from a recent summit we hosted on performance management indicated that 57% of companies weren’t doing anything to remove bias from their performance reviews. It’s no wonder companies that prize traditional reviews are quickly becoming dinosaurs.
Continue Reading on Quartz…
Discover how a leading outdoor clothing brand transformed performance management. Unpack the lessons they learned along the way.
Organizations moving towards a continuous performance management model often face significant challenges when determining how to get managers and employees integrating the new process into their day-to-day. Another layer of complexity is getting it all to connect to compensation.
Join Dr. David Rock (Director, NeuroLeadership Institute) and Chris Mason (Head of Talent Management, Patagonia) to explore how insights from neuroscience can help us navigate around the pitfalls of performance management transformations. In this session, you’ll discover how Patagonia has:
- Moved to a continuous “check-in” performance approach
- Changed their overall expectations of managers and employees with regard to feedback
- Evolved how goals are used
- Made dramatically different changes to how compensation is administered
Chris will also share the quantitative impact of the changes they made.
Join Chloe Hawcroft (Director, People Capability, People & Culture, AMP) and Karin Hawkins (Principal Consultant, NeuroLeadership Institute) as they share this ASX100 company’s story.
Dig into AMP’s business case for change, understand the change process of the new performance philosophy and why AMP chose the CONNECT solution to support their transformation.
Chloe provides insights and lessons learned from the various stages of the change journey.
Discover what motivated leading organizations to transform performance management. Unpack key insights and breakthroughs they had along the way.
June 2017, NLI gathered practitioners from over 100 organizations, including senior leaders from GE, Microsoft, IBM, eBay, and Cigna to share their stories at our Performance Insight Lab.
Beth Jones (Senior Consultant, NLI) and Dr. Heidi Grant (Senior Scientist, NLI) will share the big ideas that came out of this valuable conference. Explore why these companies transformed performance management and learn from their challenges and successes. Examine how the latest research is informing new approaches to performance conversations, goal-setting, feedback, and mitigating bias in performance management.
Discover the research shaping the future of performance management. Explore organizational trends, legal myths, and how to handle total rewards in the new world of PM.
NeuroLeadership Institute has been extensively researching how Fortune 500 organizations transform performance management. Join us to unpack key insights and case study data from our findings:
- Dig into why removing ratings and replacing the annual review process is worth it.
- Explore meaningful ways to reward employees that goes beyond just compensation.
- Debunk three legal myths holding companies back from making positive changes.
NLI’s Dr. Josh Davis and Ashley Willms will lead this conversation, examine the research, and discuss how it is impacting the market. Special guest Jonathan Levy (Director of Learning & Development, Autodesk) will join us to lend a practitioner’s perspective around the legal myths associated with transforming PM.
Despite noise in the marketplace, dozens of large organizations have found success removing ratings. Cigna recently took a measured and thoughtful approach to transforming performance management. Instead of ratings, the leading healthcare firm emphasized changing mindsets and improving the frequency and quality of conversations.
Join Beth Jones (Senior Consultant, NeuroLeadership Institute) and Karen Kocher (Chief Learning Officer, Cigna) as they share the Fortune 100 company’s complete story. Dig into Cigna’s business case for change, learn why they chose the CONNECT solution to drive their transformation, and examine the impact the global initiative had with managers and employees. Karen will provide detailed numbers at various stages of the roll out and discuss how Cigna’s results compare to the market chatter on removing ratings.
