strategy+business: Why Our Brains Fall for False Expertise, and How to Stop It

Once we are aware of the shortcuts our minds take when deciding who to listen to, we can take steps to block those shortcuts. At the beginning of every meeting, a question hangs in the air: Who will be heard? The answer has huge implications not only for decision making, but for the levels of diversity and inclusion throughout the organization. Being heard is a matter of whose ideas get included — and who, therefore, reaps the accompanying career benefits — and whose ideas get left behind.

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