Perspective Taking – The Neuroscience of Better Workplace Relationships
By Robyn Catagnus and David Rock
In this paper, we explain why organizations should offer leaders and employees more support for perspective taking. Three steps can help develop the right habits: 1) Remind people of the value of others' point of view; 2) talk openly about the differences among people's attitudes and beliefs; and 3) seek the necessary information to better understand others' perspectives. Organizations can help individuals, leaders, and organizations consciously improve this important skill.