Making Feedback Work for Everybody

Discover the research behind the best way to provide feedback.

At last year’s NeuroLeadership Summit, Harvard Professor Dr. Bob Kegan declared that you can either “feast on your weaknesses, or starve on your ego.” Most people want to stay in the comfort of the areas they excel in, he said, which actually makes it harder to improve. The shortest route to getting better is by getting someone to shed light on where you have room to grow.

But Dr. Kegan, who studies personal transformation in adulthood, says that the conventional wisdom on gathering that feedback is wrong. The best feedback emphasizes autonomy and perspective for both receiver and giver, and is focused on creating a valuable experience in its moment of delivery, rather than the future or past.

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