How Cigna Removed Ratings and Lifted the Performance of 40,000 Employees

Despite noise in the marketplace, dozens of large organizations have found success removing ratings. Cigna recently took a measured and thoughtful approach to transforming performance management. Instead of ratings, the leading healthcare firm emphasized changing mindsets and improving the frequency and quality of conversations.

Join Beth Jones (Senior Consultant, NeuroLeadership Institute) and Karen Kocher (Chief Learning Officer, Cigna) as they share the Fortune 100 company’s complete story. Dig into Cigna’s business case for change, learn why they chose the CONNECT solution to drive their transformation, and examine the impact the global initiative had with managers and employees. Karen will provide detailed numbers at various stages of the roll out and discuss how Cigna’s results compare to the market chatter on removing ratings.

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