Getting to a Culture of Feedback: A science-based strategy to improve performance at scale

There is a substantial gap in how much useful feedback people need, and how much they actually receive. In order to close that gap, conventional wisdom says that organizations should encourage managers to give more feedback. But science suggests that the solution may actually lie in the opposite direction—that instead, they should encourage everyone to ask for more feedback. By asking for feedback instead of waiting for it to be given, we can increase both the quality and the quantity of feedback. The experience becomes better for the asker, better for the giver, and therefore results in more feedback shared across the organization.